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Sorry.. I misunderstood. My hard drive is WD. I was posting from my phone because it wouldn't boot up.. After the diagnostic it started and I never turned it off. Event viewer says: The driver detected a controller error on DeviceHarddisk2DR5.
I tried to download the most recent WD testing software but I don't think W7 is supported. I think I'm using an older one. I'm running the only test now - I hope it's the right one.
- - - Updated - - -
I ran 'extended' test it said everything was fine. I don't think it was a proper long test... also, CrystalDiskInfo and HDDScan also say everything is normal..
'Not sure if this is helpful (I didn't see a txt file from the WD test):
-- Disk List ------------------------------ ------------------------- --------
(01) WDC WD5000LPLX-08ZNTT0 : 500.1 GB [0/0/0, pd1]
------------------------- ------------------------- ------------------------- -
(01) WDC WD5000LPLX-08ZNTT0
------------------------- ------------------------- ------------------------- -
Model : WDC WD5000LPLX-08ZNTT0
Firmware : 05.01A05
Serial Number : WD-WXK1A475JPJP
Disk Size : 500.1 GB (8.4/137.4/500.1/----)
Buffer Size : 32767 KB
Queue Depth : 32
# of Sectors : 976773168
Rotation Rate : 7200 RPM
Interface : Serial ATA
Major Version : ACS-2
Minor Version : ACS-3 Revision 3b
Transfer Mode : SATA/600 | SATA/600
Power On Hours : 22310 hours
Power On Count : 4235 count
Temperature : 36 C (96 F)
Health Status : Good
Features : S.M.A.R.T., APM, NCQ, GPL
APM Level : 0060h [ON]
AAM Level : ----
Drive Letter : C:
You can't accurately and sufficiently scan and fix hard drive issues while Windows is running since part of the drive is in use. You need WD's bootable tools to be able to scan the entire hard drive.
Go here: Western Digital Repair Tool | Repair WD hard drive for Windows 11, 10
www.diskpart.com
Try this section:
Step 1. Create a Windows PE bootable drive
If that doesn't work sea tools has the same thing. I provided the link.
Quite a bit has changed since I first posted.. First I was told it might be hard drive.. I did every scan there is (CrystalDiskInfo, WD, HD tune) and all say hard drive is OK.. Then i was told it might be Malwarebytes - though I never had issue with it, I uinstalled and reinstalled. I did chkdsk and sfc scannow - all were normal. I took it to a repair shop and without looking at it they said possible software issue but I can't figure it out. The computer seems to lag in shutting down (sometimes says waiting for programs, sometimes says task host(?) so maybe it's not a startup issue it's a shutdown issue because even though it shuts down fine I did get 'Windows recovered from unexpected shutdown' message twice on startup (see above).. though I haven't gotten that lately. Since the original BSOD I only got it again once.
I'm sorry that I missed this. Running hard drive scans in windows is just about pointless because windows is using the drive no matter what the software is. I referred you to using diagnostic tools that you either create on a cd or put on a usb drive and boot into without running windows. Then the drive isn't in use and you can get an adequate scan. Until you've done that you haven't adequately scanned the hard drive for issues. Try this specifically: www.seagate.com
Since posting I haven't had any issues.. I purchased a hard drive but returned it. I will try what you said. The first link said for W10 and 11. Are there instructions for the file after download ? (I assume I have to change settings to boot from disc/usb which i can look up but do I have to know anything else?)
Actually, I see instructions here SeaTools Bootable User Manual - Using SeaTools | Seagate US but I'm not sure which test to run..?
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